Our return policy is simple: if you don't like what you ordered, just send the item back to us and we will refund your credit card or we will give you a credit for the same amount, whichever you prefer.
Our aim is customer's satisfaction.
Terms for refunds are:
The item must be in pristine state (no scratches on the lenses or on the frame)
The item must be posted within 30 days your received it, otherwise you may be not eligible for a full or partial refund
The item can be returned to us by Registered Air Mail or by Federal Express (please do not use other express couriers)
Shipping charges are non-refundable, unless the return is caused by a fault of ours (wrong order shipped, etc.)
Orders taking advantage of free shipping promotion are subjected to a 7.5% restocking fee.
Please take care of the packaging when you ship the products back: we are not responsible for what could happen to them during the travel: if we receive them broken we can't accept the return.
If you live in the USA and you want to cut down the high costs of international shipments, you can take advantage of our Florida mailbox.
Service has a cost of $10.00 for each item returned through the mailbox, to cover costs to ship them back to us.
It is mandatory to get a Return Authorization Number before shipping back the items.
Please fill in the Return authorization form - HelpDesk will contact you shortly after with the R.A.N. and all the information you need to return.
