YOUR GENERAL GUARANTEES
We are in business with eyewear since 1928 and online since 1997. We have never
dealt with imitations, replicas, or non-original products.
All eyewear you purchase from us come directly from the manufacturer, with their original case (hard or soft, depending on the frame), original cleaning cloth if available for the brand, and all the papers from the manufacturer or the official distributor.
Some brands have also the designer's certificate of authenticity.
United Shades (Ottica Meloni Dot Com srl) ensures that your purchase is 100% authentic and takes all the responsibility of this declaration.
All products are guaranteed by the manufacturer through United Shades on manufactuing defects for two years, in respect of the EU Directive on Customer rights, it means that United Shades will repair (or replace, if repairing is not possible) the defective product at no cost for you. You can find more detailed information about Product Warranty in its dedicated page
To ensure your satisfaction, we will gladly exchange or refund any United Shades purchase in its original condition, when accompanied with its proper documentation and in its original box. Certain restrictions apply - read more in the Return Policy
Every purchase on United Shades is always insured against damages and loss during the transit. If there are any issues with your shipment, contact our Help Desk
Credit card charges
United Shades follows the international business standard and best practice, so when you place the order your credit card is NOT charged. We will request to the bank network an authorization for a later settlement. The "authorization" reserves the funds on your credit card but doesn't withdrawn any money.
Your credit card will be effectively charged only when we are ready to dispatch your order.
United Shades will not sell or rent your personal information to others. We take privacy very seriously and we never trade any customer information.